VICTOR LOU TERMS AND CONDITIONS
Company information and applicability
www.victorlou.com (“Website”) is operated on behalf of HaarMeijer V.O.F., having it’s corporate seat at Schuttersveld 71, 9201 GW, Drachten, The Netherlands, with Chamber of Commerce number 60153768 and VAT/BTW Number NL853786586B01 (hereinafter referred to as (“Victor Lou/we/us/our”).
These terms and conditions (“Terms and Conditions”) govern and apply to your use of our website, all our offers of products on our Website and your acceptance thereof, and your purchase of products from our Website. Please note that your use of our Website constitutes your agreement to follow and be bound by these Terms and Conditions.
Product availability and delivery
Although availability may be indicated on the Website, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without accepting liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
In accordance with the above, purchased products will be dispatched within 5 working days starting on the date of the order, however we try our best to dispatch the purchased products within 2 to 3 working days starting on the date of the order, excluding Force Majeure situations in the dispatching process.
Please allow up to 14 working days for delivery to arrive outside of Europe, and 7 working days within Europe. If you still have not received your purchased products after 3 weeks, please notify us via email at: firstname.lastname@example.org.
You bear any and all duties and customs costs for orders shipping outside of the Netherlands and Europe. Victor Lou is not responsible for any lost, stolen or damaged shipments. All shipments within The Netherlands are sent with a delivery confirmation and you assume all responsibilities of lost items.
Please check our FAQ for the delivery window during our online sale.
Where possible, we try to deliver all the products you ordered at the same time. Please note, however, that products may be delivered in separate shipments. We therefore reserve the right to deliver your order in separate shipments; for example, if part of your order is delayed or unavailable.
We have made every effort to display as accurately as possible the colors of our products that are displayed on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Therefore the pictures of our products on the Website are for illustrative purposes only.
Sizing of our products
The Victor Lou shoes normally fit 0.5 to 1 size bigger compared to other brands. Please carefully check the Victor Lou size chart on the product pages on our Website.
You can only place an order if 1) you are a consumer, 2) who is at least 16 years of age, or has the consent of at least one of my parents and/or guardians place an order and 3) who provides us correct information that is necessary for the fulfillment of the order.
An order placed by you is an offer to purchase the product(s) displayed on our Website, which offers needs to be accepted by Victor Lou.
Once the order is placed by you, we will send you an order confirmation email, to let you know that we have received your order. This order confirmation email does not constitute an acceptance of your order or the conclusion of a contract. Victor Lou reserves all rights to reject your order for any reason and with no liability to you or any third parties prior to Victor Lou acceptance of your order.
Our acceptance of your order and conclusion of the contract will only take place when we send you an email confirming that your order has been dispatched. Please note that, prior to the dispatchment of your order, Victor Lou may still cancel your order by reasons mentioned in these Terms and Condition, for example because of the unavailability of the product, your misuse, a force majeure event on our side or due to nonpayment by you.
Right of withdrawal
As the consumer you can withdraw your order placed on this Website within 30 days after 1) the date you received the order or 2) if you have ordered several products in the same order, after the date you received the last product. Victor Lou will honor your right of withdrawal, when notice of your withdrawal request is sent to Victor Lou by by requesting a Return Merchandise Authorisation on the Victor Lou Website or sending an email with an unequivocal written statement to email@example.com, within the aforementioned 30 days.
Once you have notified us within the aforementioned 30 days, we shall reimburse within 14 days all the payments you made to us for the canceled order, including the delivery costs (if applicable and the maximum being the least expensive type of standard deliver we offer). In the event that you have already received your products, you must return the products within 30 days as of the day following your withdrawal notice, in conformity with our return policy and at your costs. In that case we shall reimburse all the payments made for the canceled order, once we have received a proof of shipment or we have received the returned products. We will use the same means of payment that you used.
You are liable for the decrease in value of the product that is the result of you using the product in a manner beyond what is necessary to determine the nature, properties and functioning of the product. The risk and burden of proof for the correct and timely exercise of the right of withdrawal is on you.
Prices and payments
The prices displayed on the Website are quoted in Euros, including VAT and excluding delivery costs, if applicable. If delivery costs are applicable, they will be displayed during the checkout process. All prices include handling or taxes (total at the end) excl. shipping, if delivered to customers within Europe. For customers outside Europe, additional charges may apply.
Victor Lou reserves all rights to 1) make changes to the prices displayed on the Website and 2) change or withdraw special offers or discounts at any time, without prior notice. Victor Lou only offers the payment methods displayed during the checkout process and Victor Lou shall not be liable for any transfer or bank charges and/or import duties or taxes.
All payments are subject to authorization and validation checks done by the payment service provider. In the event that the payment service provider does not, for any reason, authorize or validate your payment, the relevant payment provider can notify you thereof, after which Victor Lou shall cancel your order.
Retention of title
All products that have been delivered to you remain the sole property of Victor Lou until you have fully paid any and all amounts owed to Victor Lou under any contract that is placed between you and Victor Lou, including payment of costs, earlier or later deliveries or partial deliveries. You shall remain liable for the devaluation of or damage to the product in the period between your receiving of the order and your payment.
Our return policy entitles you to return the product(s) for any reason within 30 working days starting on the date you received the product(s) in conformity with our return policy. For orders placed during an online sale, the return period is 30 working days after the date you received the product(s), in conformity with your above mentioned right of withdrawal and our return policy. See our FAQ page for more information about our return policy.
You can open the package and check the contents. However, the products can only be returned when they are completely unused, unwashed or altered and sent in the original packaging, with original labels and double boxed. To return the product(s) fill in the return form, add it to the return box and attach the return sticker to the return box.
Victor Lou shall not bear the costs of returning the product(s) unless otherwise indicated by Victor Lou’ customer service.
We only accept returns of product(s) purchased from this Website only, as these terms are only applicable to online sales made through this Website. If you have purchased product of Victor Lou through one of our appointed distributors, please contact the relevant distributor.
If you are returning product(s) you may no longer qualify for any discount or special offer associated with your order. If you received any product(s) for free and/or any accessories with your order, you must return all the free product(s) and/or all accessories together with the product(s) you are returning to receive a full return refund or a digital gift card.
Changes to our terms and conditions
Victor Lou reserves all rights to make changes to these Terms and Conditions from time to time. Your use of our Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. These Terms and Conditions were last modified in May 2020.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Website (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Victor Lou. The Website as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by Victor Lou. The Contents of our website and the Website as a whole are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any use of the Website, or downloading or copying of any Contents. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software. Victor Lou will change, move or delete portions of, or may add to, its Website from time to time.
All product designs are made by Victor Lou, and all photography rights are reserved by Victor Lou..
User comments, feedback, postcards, and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Victor Lou on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain Victor Lou property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Victor Lou of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Victor Lou will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Victor Lou is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
From time to time there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and/or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Victor Lou purchase you may return it with your invoice to Victor Lou by mail and in conformity with our Return Policy for another size, another Victor Lou product, digital gift card or money refund.
Victor Lou (HaarMeijer V.O.F.) is not liable for any damages directly or indirectly, after the delivery by any cause whatsoever caused to you, to third parties or to property of third parties. If it is established that Victor Lou could be held liable for any damage, liability shall be capped at the value of the order with a maximum of 200 EUR in total. Victor Lou is not liable for the non-availability of the Website or for technical or electronic errors on the Website.
Force majeure events
A Force Majeure event means an occurrence of which makes performance of your Agreement/order impossible, impracticable or unsafe: an act of God (including, without limitation, tsunami, wildfire, earthquake, hurricane, or other natural disaster), inevitable accident, strike or other labor dispute, war or threat of war, act of public enemy, act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order or act of any government or governmental instrumentality, failure of technical facilities, epidemic, interruption in, or substantial delay or failure of, technical facilities, or failure or substantial delay of necessary transportation services, or any other event or condition beyond Victor Lou’ reasonable control, as applicable.
In the event a Force Majeure event takes place our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure event.
THIS WEBSITE AND ALL CONTENTS OF THIS WEBSITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND EXCLUDING POSSIBLE WARRANTIES OR CLAIMS ON THE PRODUCTS SOLD THROUGH THIS WEBSITE BASED ON (EU) CONSUMER LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE, AND THAT FILLING PIECES SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.
Unless otherwise specified and except to the extent Victor Lou products are offered for sale in the Netherlands through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Victor Lou products and services available in The Netherlands and select foreign markets. In the event that any provision stipulated in these Terms and Conditions is null and void or is subject to annulment that will not affect the validity of the other provisions.
This Agreement shall be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by competent judge of the District Court of Amsterdam in The Netherlands.